WebBoard Version 4.0
WebBoard is a Web Conferencing / Collaboration Tool produced by O'Reilly & Associates.
Version 4.0 includes Microsoft’s database technology (MSDE).
The MSDE database holds up to two gigabytes of data, eliminating the need for
upsizing. For those who prefer to use Microsoft SQL Server version 6.5 or 7.0,
WebBoard provides tools for seamless integration with a SQL Server database.
- WebBoard can be run on several computers to provide uninterrupted
operation in the event of a system problem or to distribute the load
on a busy site.
- Sites that use large graphic images can now serve graphics from an
external server, taking some of the load off WebBoard.
- WebBoard is faster. A new architecture means performance will be
increased in nearly all areas.
- WebBoard’s built-in web server supports all WebBoard features,
including all three security modes, file attachments, and the JavaScript
used for chat and administration wizards.
To tie into existing user databases for
authentication, to use WebBoard behind a firewall, or to support
SSL, an external server can be added as a gateway to WebBoard’s
built-in server.
WebBoard is easy to use and manage, and can be used through a browser, email program, or newsreader.
WebBoard 'forums' or 'boards' can be used for holding virtual office hours, providing
information and support to customers, or promoting discussion for a new product in development.
Each board or forum can contain unlimited 'conferences' (discussion topics and the messages and
attachments related to them).
Customer Service/Technical Support
WebBoard is frequently used to provide online customer service or
technical support. Conferences are set up for specific product
activities. Customers can then post a question. Other participants
can answers or comment from their own experience, or a staff
member can provide an official answer.
The WebBoard Administrator may choose to moderate some of these conferences
to ensure that solutions are proper. Once a solution is posted, it’s
available to other users who may have similar questions.
WebBoard’s message searching functions allow information on a given topic,
posted by a specific user, on a specific date to be located very quickly.
Project Collaboration
As business have become more flexible in reacting to changing
market-places and the increasing pace of technological
advancements, they rely more heavily on electronic communication,
such as email, file transfers, voicemail, pagers and faxes share and
track information. WebBoard’s ability to store information by topic
and attach files makes it an excellent choice for team members
collaborating on the same project. The entire thread of a project’s
history, related communications, discussions and decisions can be
kept in a conference for all team members to access, add to, or
review.
Information Management
Having too much information can be useless or even
counterproductive. WebBoard helps web administrators manage
user-generated content so that it is readily available and logically
organized. It allows them to alert those who most need to read a
message by posting it to their attention. Users can isolate message
requiring their immediate attention, or restrict their view to new
messages only.
Online Brainstorming
WebBoard makes it easy for team members to hold brainstorming
sessions, even when separated by time and distance. The
fundamental idea behind brainstorming is never to discard ideas, but
share them all. In the traditional brainstorming model, each idea may
be the seed of the final, creative solution. WebBoard keeps
conference postings until the administrator removes them or they
reach a defined expiration date. Participants in a WebBoard
brainstorming session can refer to earlier comments, previous ideas,
and the entire flow of the conversation throughout its lifetime.
Virtual Meetings
Team members and workgroups are familiar with the
often-impossible task of coordinating schedules for meetings to
review and discuss time-critical information. And, scheduling
meetings with multiple participants from far-flung locations can often
be more time consuming than the meetings themselves. However,
WebBoard provides an effective alternative by allowing a meeting
place without regard to time or location.