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What is Virtual
Web Hosting?
Do you offer dial-up internet access?
Do you offer web page design services?
How do I upgrade or downgrade from one
plan to another?
How do I transfer files to my web site?
Will I have unlimited access to update
my pages?
Can I use my account for commercial
purposes?
Can I resell space within my own account?
Do you accept international orders?
What contract and payment terms are
available?
Do you offer technical support?
How long does it take to set up a new
account?
How do I place an order?
What is Virtual Web Hosting?
We
specialise in Virtual Web Hosting
which means that you can find a home for your web site on
our web servers and establish a presence on the internet.
We can help register your own domain name which will become
your unique address on the World Wide Web. Having your own
domain name does not suggest that you are renting web space,
and, since email can be addressed to your domain (i.e. www.yourname.com
) you will not have to announce a new email address if you
change internet providers.
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Do you offer dial-up internet
access?
No, you will need local Internet
access in order to maintain your web site and retrieve email
addressed to your site. Providing a specialized service
means that we do not have hundreds of modems to maintain
enabling us to devote more time to our customers and to
the addition of enhancements to the entire site.
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Do you offer web page design services?
No, we only provide web site hosting.
We do however, have contacts with Web designers using Xhost
Services and will be happy to put you in touch with a designer.
Please use the normal contact form to request this.
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How do I upgrade or downgrade
from one plan to another?
You can change plan types at anytime
by sending your request to sales@xhost.co.uk or calling
our Customer Service Department at .
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How long does it take before my
domain name is active?
UK domains are normally take between
24-48 hours to activate. For .com domain names, once InterNIC
announces that your domain name has been registered (or
transferred, if applicable), it usually takes about 24-72
hours before it is active. All internet providers must update
their records (DNS tables) to reflect new site locations.
This is called propagation.
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What is the InterNIC fee for domain
registration ?
The InterNIC charges $70 to register
a new domain name. This fee covers the first two years.
They currently bill at a rate of $35 per year. InterNIC
requires payment at the time that the domain name is registered.
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How do I transfer files to my
web site ?
Files can be transferred to the server
using various programs. If your program uses FTP or Microsoft
FrontPage to transfer files then you can use it. If you
have questions about support for transferring files with
your program, contact techmail@xhost.co.uk
Note: We do not mix FTP access and Frontpage access
on the same directories.
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Will I have unlimited access to
update my pages ?
You have unlimited access via FTP
and Microsoft® FrontPage® , using your private id and password,
24-hours a day. As such, you can create and maintain your
web pages on your own computer and upload files to your
web site at your leisure.
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Can I use my account for commercial
purposes ?
Yes, you can use your account for
commercial purposes. The World Wide Web has become a most
efficient and cost-effective means of making information
available to the users of the internet community. If desired,
secure processing is available which provides an environment
whereby payment information (such as a credit card number)
can be transmitted from web browser to web server in an
encrypted mode.
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Can I resell space within my own
account ?
Space should not be resold within
your standard account. If you wish to resell space, we have
a resellers scheme which provides discounts to you as a
reseller. For more information about our reseller program
then visit our resellers page.
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Do you accept international orders
?
Yes. We are pleased to have customers
around the world and we're as close as your computer. If
desired, we can host non-UK domain name extensions. International
clients are responsible for registering their domain with
the country in which they reside.
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What contract and payment terms
are available?
We bill at monthly, quarterly, semi-annually
or annual increments. We accept MasterCard, Visa, and American
Express cards.
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Do you offer technical support
to customers ?
Yes. We encourage our customers to
use the support site or to send email to support@xhost.co.uk
with questions or concerns about their web site. If we cannot
offer a solution to a concern within a reasonable timeframe,
we will invite you to call us or we'll call you directly.
We also have a support site which is accessable using your
domain name and the password you will be sent at sign-up.
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How long does it take to set
up a new account ?
Orders submitted before 3 p.m. which
include appropriate payment information will be processed
the same day! Once an account is set up an activation notice
will be sent to you via email with access information for
your site. You can begin uploading files to your new web
site immediately thereafter. Platinum account users will
be given a IP address to access their site via the web prior
to the completion of either domain registration or transfer.
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How do I place an order ?
You can place an order for a Virtual
domain account 24 hours a day directly from our web site
or by calling ??? during regular business hours.
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